Privacy Policy for 975jl Casino

1. Introduction and Scope

1.1 Who We Are

975jl ("we," "us," "our," or "the Platform") is an online gaming platform operated under license from the Philippine Amusement and Gaming Corporation (PAGCOR). We are committed to protecting the privacy and security of personal data entrusted to us by our users in accordance with the highest standards of data protection.

1.2 Scope of This Policy

This Privacy Policy describes:

• What personal information we collect from you and how we collect it
• How we use, store, and protect your personal information
• When and with whom we may share your information
• Your rights regarding your personal data
• How to contact us with privacy-related questions or concerns
• Our compliance with the Philippine Data Privacy Act of 2012 and related regulations

1.3 Legal Basis for Data Processing

We process your personal data on the following legal bases:

• Consent: You have given explicit consent for us to process your personal data for specific purposes.
• Contractual Necessity: Processing is necessary to fulfill our contractual obligations under our Terms and Conditions.
• Legal Obligation: Processing is required to comply with legal and regulatory obligations, including anti-money laundering (AML) requirements, PAGCOR regulations, and tax reporting.
• Legitimate Interest: Processing is necessary for legitimate business purposes such as fraud prevention, security, and improving our services, provided such interests do not override your fundamental rights and freedoms.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a 975jl account or use our services, you provide us with the following categories of personal information:

Registration and Account Information:

• Identity Information: Full legal name as it appears on government-issued identification, date of birth, nationality, gender
• Contact Information: Email address, mobile phone number, residential address (street address, barangay, city, province, postal code)
• Account Credentials: Username, password (stored in encrypted form), security questions and answers
• Identity Verification Documents: Government-issued photo ID (passport, driver's license, UMID, PhilSys ID), proof of address (utility bill, bank statement), selfie photos for identity verification

Financial and Transaction Information:

• Payment Method Details: GCash account name and number, PayMaya account details, bank account information (bank name, account number, account holder name), cryptocurrency wallet addresses
• Transaction History: Deposits, withdrawals, bets placed, game outcomes, winnings, bonus claims, refund requests
• Financial Verification: Source of funds documentation when required for regulatory compliance

Communications and Support:

• Customer support inquiries and correspondence via live chat, email, or phone
• Feedback, reviews, survey responses, and promotional communications preferences
• Marketing consent and communication preferences

2.2 Information Collected Automatically

When you access or use the 975jl platform, we automatically collect certain technical and usage information:

Device and Connection Information:

• IP address, device type, operating system, browser type and version
• Device identifiers (IMEI, MAC address, advertising ID)
• Screen resolution, language settings, time zone
• Internet service provider, connection type

Usage and Behavioral Data:

• Pages visited, time spent on each page, clickstream data, navigation paths
• Games played, bet amounts, session duration, play patterns
• Features used, buttons clicked, search queries
• Login timestamps, session frequency, device switching patterns

Location Information:

• Approximate location derived from IP address to ensure compliance with geographic restrictions
• GPS location data (only if you explicitly grant permission through your device settings)

Cookies and Tracking Technologies:

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. For detailed information about our cookie practices, please refer to Section 8 of this Privacy Policy.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation, payment method verification, fraud indicators from GCash, PayMaya, banks, and cryptocurrency payment providers
• Identity Verification Services: Verification results, fraud risk scores, watchlist screening results from third-party KYC (Know Your Customer) providers
• Game Providers: Game session data, RTP (Return to Player) statistics, gameplay logs from third-party software providers such as JILI, Pragmatic Play, and Evolution Gaming
• Affiliate Partners: Referral source, affiliate tracking codes if you accessed 975jl through an affiliate link
• Social Media Platforms: Publicly available profile information if you choose to connect your social media accounts (with your explicit consent)

3. How We Use Your Information

3.1 Primary Purposes

We use your personal information for the following purposes:

Account Management and Service Provision:

• Creating, maintaining, and managing your 975jl account
• Processing deposits, withdrawals, and financial transactions
• Providing access to games, betting markets, and platform features
• Calculating and crediting winnings, bonuses, and promotional rewards
• Providing customer support and responding to inquiries
• Communicating important account notifications, security alerts, and service updates

Regulatory Compliance and Legal Obligations:

• Verifying your identity and age to ensure compliance with 21+ age restrictions
• Conducting Know Your Customer (KYC) and Enhanced Due Diligence (EDD) checks as required by anti-money laundering regulations
• Monitoring transactions for suspicious activity, fraud prevention, and AML compliance
• Complying with PAGCOR reporting requirements and gaming regulations
• Fulfilling tax reporting obligations as required by the Bureau of Internal Revenue (BIR)
• Responding to legal requests from law enforcement, regulators, or courts

Security, Fraud Prevention, and Risk Management:

• Detecting and preventing fraudulent activity, account takeovers, and unauthorized access
• Monitoring for bonus abuse, multi-accounting, and other violations of our Terms and Conditions
• Protecting the integrity of our platform and ensuring fair gaming practices
• Investigating disputes, chargebacks, and potential violations
• Securing our systems against cyberattacks, data breaches, and technical vulnerabilities

Marketing and Communications:

• Sending promotional offers, bonus announcements, and marketing communications (only with your consent)
• Personalizing content, recommendations, and offers based on your preferences and gaming history
• Conducting surveys, research, and feedback collection to improve our services
• Delivering targeted advertising through retargeting campaigns (with appropriate consent)

Analytics, Research, and Service Improvement:

• Analyzing user behavior, preferences, and trends to enhance user experience
• Testing new features, games, and platform improvements
• Generating anonymized or aggregated statistics for internal reporting and analysis
• Optimizing platform performance, reliability, and speed

3.2 Responsible Gaming

We use your gameplay data to:

• Monitor for signs of problem gambling behavior and provide proactive support
• Enforce deposit limits, loss limits, and self-exclusion requests you have set
• Provide responsible gaming tools and resources tailored to your needs
• Comply with responsible gaming obligations under PAGCOR regulations

4. How We Share Your Information

4.1 When We Share Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

Recipient Category	Purpose of Sharing	Data Shared
Payment Processors	Processing deposits and withdrawals	Name, account details, transaction amount, payment method information
Game Providers	Delivering game content and recording gameplay	User ID, bet amounts, game outcomes, session data
Identity Verification Services	Verifying identity and conducting KYC checks	Name, date of birth, ID documents, address, selfie photos
Customer Support Tools	Providing efficient customer service	Name, email, account details, support history
Analytics Providers	Analyzing usage patterns and improving services	Anonymized or pseudonymized usage data, device information
Marketing Platforms	Delivering promotional communications (with consent)	Email address, user ID, communication preferences
Cloud Service Providers	Hosting infrastructure and data storage	All data stored on the platform (encrypted and secured)
Legal and Regulatory Authorities	Complying with legal obligations and requests	Any information required by law, court order, or regulatory inquiry

4.2 Third-Party Service Providers

All third-party service providers we engage are bound by confidentiality obligations and data processing agreements that require them to:

• Process your data only for the specified purposes
• Implement appropriate technical and organizational security measures
• Comply with applicable data protection laws
• Not use your data for their own purposes or share it with unauthorized parties

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.

4.4 Legal Disclosure

We may disclose your personal information when required by law or in response to:

• Valid legal requests from government authorities, law enforcement, or courts
• PAGCOR inquiries, audits, or regulatory investigations
• Requests from tax authorities for tax reporting compliance
• Subpoenas, court orders, or legal processes
• Emergency situations involving threats to personal safety or public security

5. Data Security and Protection Measures

5.1 Technical Security Measures

975jl employs industry-standard security technologies and practices to protect your personal information, including:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS (Secure Socket Layer/Transport Layer Security) protocols with 256-bit encryption. Sensitive data stored in our databases is encrypted at rest using AES-256 encryption.
• Secure Authentication: Passwords are hashed using bcrypt or similar cryptographic algorithms and are never stored in plain text. We support two-factor authentication (2FA) for enhanced account security.
• Firewall Protection: Our servers are protected by advanced firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) to block unauthorized access attempts.
• Network Segmentation: Sensitive data is stored in segregated network zones with restricted access controls.
• Regular Security Audits: We conduct regular vulnerability assessments, penetration testing, and security audits by independent third-party security firms.
• Secure Development Practices: Our development team follows secure coding standards and conducts code reviews to prevent vulnerabilities.

5.2 Organizational Security Measures

• Access Controls: Access to personal data is restricted to authorized personnel only on a need-to-know basis. All employees and contractors with access to personal data are bound by confidentiality agreements.
• Employee Training: Our staff receives regular training on data protection, security best practices, and privacy regulations.
• Data Minimization: We collect and retain only the personal information necessary for the purposes outlined in this Privacy Policy.
• Incident Response Plan: We maintain a documented incident response plan to quickly detect, respond to, and mitigate data breaches or security incidents.
• Vendor Management: Third-party service providers are carefully vetted for security and privacy compliance before engagement.

5.3 Your Role in Security

While we implement robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password and do not share it with anyone
• Enable two-factor authentication (2FA) when available
• Log out of your account when using shared or public devices
• Be cautious of phishing attempts and never click on suspicious links claiming to be from 975jl
• Notify us immediately if you suspect unauthorized access to your account

6. Data Retention and Deletion

6.1 Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your account's active status and for a period after account closure as required by law.
• Closed Accounts: After you close your account, we retain certain information for up to seven (7) years to comply with PAGCOR regulations, tax reporting requirements, and anti-money laundering obligations.
• Transaction Records: Financial transaction records, bet history, and gaming logs are retained for a minimum of five (5) years as required by regulatory authorities.
• Identity Verification Documents: KYC documents are retained for seven (7) years following account closure to comply with AML record-keeping requirements.
• Marketing Communications: If you opt out of marketing communications, we retain your email address on a suppression list indefinitely to ensure we do not contact you again.
• Support Correspondence: Customer support records are retained for three (3) years for quality assurance and dispute resolution purposes.

6.2 Data Deletion

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with data protection best practices. Deletion methods include:

• Permanent deletion from live databases
• Secure overwriting of backup media
• Anonymization or aggregation to remove personally identifiable elements
• Destruction of physical documents containing personal data

Please note that we may retain certain information for longer periods if required by law, regulatory obligation, or to establish, exercise, or defend legal claims.

7. Your Privacy Rights

7.1 Rights Under the Philippine Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and shared, as described in this Privacy Policy.
• Right to Access: You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within a reasonable timeframe.
• Right to Rectification: If you believe any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction or update of such information.
• Right to Erasure or Blocking: You may request deletion or blocking of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent. Please note that we may be unable to fully delete your data if we are legally required to retain it.
• Right to Object: You have the right to object to the processing of your personal data in certain situations, particularly for direct marketing purposes.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.
• Right to File a Complaint: If you believe your privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.
• Right to Damages: You have the right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data.

7.2 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Privacy Officer using the contact information provided in Section 11 of this Privacy Policy. When submitting a request, please:

• Clearly identify yourself and provide your registered email address or account username
• Specify the right you wish to exercise and the information concerned
• Provide proof of identity (copy of government-issued ID) to prevent unauthorized disclosure

We will respond to your request within fifteen (15) business days or as otherwise required by law. In some cases, we may request additional information to verify your identity before processing your request.

7.3 Limitations on Rights

Your privacy rights may be limited in certain circumstances, such as:

• When retention is required by law or regulatory obligation (e.g., AML record-keeping requirements)
• When deletion would impair our ability to establish, exercise, or defend legal claims
• When processing is necessary for compliance with legal obligations
• When erasure would compromise the rights and freedoms of others

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They enable websites to remember your preferences, recognize you on subsequent visits, and provide a more personalized experience. 975jl uses cookies and similar technologies (web beacons, pixels, local storage) to enhance your experience and analyze platform usage.

8.2 Types of Cookies We Use

We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the operation of our platform and cannot be disabled. They enable core functionalities such as account login, secure session management, and access to restricted areas. Without these cookies, certain services cannot be provided.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our platform, including which pages are visited most frequently, how users navigate the site, and whether error messages are encountered. This data helps us improve platform performance and user experience. We use services such as Google Analytics for this purpose.
• Functionality Cookies: These cookies remember your preferences and choices (such as language settings, display options, or game favorites) to provide a more personalized experience on subsequent visits.
• Advertising and Marketing Cookies: These cookies are used to deliver relevant promotional content and measure the effectiveness of marketing campaigns. They may track your browsing activity across different websites to build a profile of your interests. We only use these cookies with your explicit consent.

8.3 Managing Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to:

• View and delete cookies stored on your device
• Block all cookies or only third-party cookies
• Receive notifications when cookies are set
• Clear cookies when you close your browser

Please note that disabling certain cookies may affect the functionality of the 975jl platform and limit your access to certain features. For more information on managing cookies, visit your browser's help documentation.

9. Third-Party Links and Services

The 975jl platform may contain links to third-party websites, services, or applications (such as payment processors, game providers, or social media platforms). This Privacy Policy applies only to 975jl. We are not responsible for the privacy practices or content of third-party services.

When you access third-party links or services, you will be subject to their respective privacy policies and terms of service. We encourage you to review the privacy policies of any third-party service before providing personal information or engaging with their platform.

975jl does not control and is not liable for the data practices of third parties, including how they collect, use, or share your information.

10. Children's Privacy

975jl is strictly intended for users aged 21 years and above. We do not knowingly collect, use, or retain personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe that your child has provided personal information to 975jl, please contact us immediately using the contact details provided in Section 11, and we will promptly investigate and take appropriate action.

We employ age verification measures during the registration process and may request identity documents to confirm that users meet the minimum age requirement. Providing false information about your age is a material breach of our Terms and Conditions and will result in immediate account closure.

11. International Data Transfers

975jl primarily operates within the Philippines and stores data on servers located within the Philippines or in jurisdictions with adequate data protection standards. However, some of our third-party service providers may be located in other countries.

When we transfer personal data outside the Philippines, we ensure that appropriate safeguards are in place, such as:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing the recipient country's data protection standards
• Binding corporate rules for intra-group transfers
• Certification schemes such as Privacy Shield equivalents

By using the 975jl platform, you consent to the transfer of your personal data to third countries where necessary to provide our services, subject to the protections described above.

12. Changes to This Privacy Policy

975jl reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this document
• Notify you via email to your registered email address
• Display a prominent notice on our platform alerting you to the changes
• In some cases, request your renewed consent if required by law

Your continued use of the 975jl platform after changes are made constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated Privacy Policy, you should cease using our services and close your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

13. Contact Information and Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Privacy Officer:

• Data Privacy Officer
• Email: [email protected]
• Alternative Email: [email protected]
• Mailing Address: 975jl Data Privacy Office (full postal address available upon request)
• Phone: Available through customer support

Our Data Privacy Officer is responsible for overseeing compliance with this Privacy Policy, handling privacy-related inquiries, and ensuring that your privacy rights are respected. We will respond to all inquiries within fifteen (15) business days or as otherwise required by law.

13.1 Filing Complaints with the National Privacy Commission

If you believe that your privacy rights have been violated or that 975jl has failed to comply with the Philippine Data Privacy Act, you have the right to file a complaint with the National Privacy Commission (NPC):

• National Privacy Commission
• 5th Floor, Philippine International Convention Center (PICC)
• Vicente Sotto Street, Pasay City, Metro Manila, Philippines
• Email: [email protected]
• Website: www.privacy.gov.ph